Mercedes S-Class chauffeur, name placard at arrivals.

05 · Frequently asked

What people ask before booking.

• What's included in Premium that isn't in Standard?+

  Mercedes S-Class vehicle (versus E-Class for Standard) — more rear-cabin space, leg-room, and acoustic insulation. Suit-and-tie driver versus the smart-casual Standard dress code. Bottled water, German national newspapers (FAZ, Handelsblatt — request specific titles in the booking notes), in-car 5G Wi-Fi hotspot. The name placard in the arrivals hall is the same as in every class. The fixed price stays fixed regardless of which S-Class vehicle shows up.

• Who typically books Premium?+

  C-level visitors arriving at STR for a board meeting; visiting investors during deal negotiations; lawyers between Frankfurt and Stuttgart courthouses; speakers at events at the Liederhalle or Carl Benz Arena. The pattern is "the trip itself is part of the visit's impression management." Standard does the same job functionally; Premium signals.

• How does the meet-and-greet at arrivals work?+

  As in every class, the driver waits in the arrivals hall on Level 2 with a printed name placard (your name as booked, on a clean A4 sign) — landside, after baggage claim, for domestic and international arrivals alike. Driver assists with luggage to the vehicle, which is parked in the short-stay zone (we pay the fee, included in your fixed price). Without checked luggage, expect to be at the car within 4 minutes of leaving the arrivals hall.

• Can we request specific newspapers, drinks, or vehicle preferences?+

  Yes — write it in the booking notes field. Common requests we honour: specific German daily (FAZ, SZ, Handelsblatt, Welt), sparkling vs still water, decaf coffee in a thermos, a specific child seat configuration, no-smoke / no-perfume preference for the cabin, music preferences (we mute by default), specific vehicle colour (subject to availability). For VVIP requests above this baseline, please call dispatch directly.

• Are drivers professionally trained?+

  Yes. All drivers hold the P-Schein (passenger-transport licence under § 48 FeV, the German standard), Stuttgart taxi-tariff certification, and have completed a premium-class onboarding (route knowledge, customer-service standards, first-aid refresh). Drivers assigned to Premium duty are the most experienced cohort — typically 5+ years of professional driving. Many speak basic to fluent English; full English proficiency on request when booking.

• Is there a discreet-arrival option for sensitive visitors?+

  Yes. For visitors who prefer not to be met by a placard at arrivals (common for board members during sensitive M&A timing or political figures), we offer a discreet-pickup pattern: the driver waits in the short-stay zone, you call our dispatch line on landing, and we direct you to the exact vehicle. No public greeting. Note this in the booking message — we add it to the dispatch brief.