Stuttgart Airport → Heilbronn.

On the arrivals level, Level 2. After baggage reclaim and customs you walk out into the public arrivals area; the driver is standing there with a tablet showing your name, and takes you to the car from there. Enter your flight number when you book — Stuttgart Airport has arrivals exits at more than one terminal, and that is what tells our dispatch which one to meet you at. If you cannot see the driver within three minutes, call the dispatch number on your confirmation.

We deliberately do not run automatic flight tracking; dispatch checks the published arrival time of your flight number before the pickup. The working rule is to book it about 45 minutes after scheduled landing, which covers taxiing, passport control and the bags. If you are held up in the air or on the ground, message or call dispatch as soon as you can and the driver is re-slotted rather than lost.

Between 55 and 70 minutes for the 71 km, and that spread is honest rather than defensive. A late-evening arrival usually lands at the fast end with an empty A81. A Friday afternoon, a trade-fair week, or an incident north of Leonberg can push it past the upper figure. The fixed price does not move with the clock, so a slow run costs you time and nothing else.

Yes. Both are everyday destinations on this corridor and carry the same fixed price as a city-centre address. The Audi plant is gated, so arrange your visitor pass with your host in advance and name the gate in the booking notes — the driver brings you to that gate, and clearance beyond it is your host's to arrange. The Bildungscampus is open ground in the city centre; name the building and the driver takes you to the door.

Standard takes up to 4 passengers with 3 suitcases at €328.90. Premium is a Mercedes S-Class with the same 4 passengers and 3 suitcases at €462.90, and earns its keep mainly after a long-haul night. Van is €393.90 for up to 8 passengers and 6 suitcases — the right pick for a project team, a family, or three people with oversized cases.

Child seats are added with their own stepper in the booking form, free of charge, and the form sizes the car for you. One point that catches people out: Each seat is for one of the passengers you have already counted, so there is nothing to add twice. Two adults with three children are five people and therefore do not fit a Standard or a Premium, both of which stop at 4 passengers. If the group plus seats outgrows the class, the form moves the booking up to the Van by itself — nothing to request in the notes.

The fare is charged when you book, so a change of plan is a refund question. Cancel more than 24 hours before pickup and you get the full amount back. Between 6 and 24 hours before, half of it. Under 6 hours, or if nobody appears in the arrivals area and dispatch hears nothing, there is no refund — the car and the driver are already committed to your slot.